Returns, Exchanges and Refunds

We want you to love your ShrugBug® gear! If the fit isn't quite right or something doesn't work for you, we're happy to help with a return or exchange within the guidelines below.

Returns & Exchanges at a Glance

• Returns and exchanges must be initiated within 30 days of delivery.
• We provide one complimentary prepaid return shipping label per order for eligible returns and exchanges initiated within the 30-day return period.
• Returned merchandise must be shipped within 7 business days of receiving your prepaid return label.
• Exchanges are free and are not subject to a restocking fee.
• Items returned for a refund or store credit will have a 15% restocking fee per item.
• All merchandise must be returned in new and clean, resaleable condition with original tags attached.
• No merchandise is eligible for return or exchange more than 90 days after delivery.

Returns

Changed your mind? No problem. Eligible merchandise may be returned for a refund to your original payment method or for store credit.

Returns for a refund or store credit are subject to a 15% restocking fee per returned item. This helps offset a portion of the costs associated with return shipping, receiving, inspection, processing, and preparing returned merchandise for resale.

For eligible returns initiated within 30 days of delivery, Mozzie Style will provide one complimentary prepaid return shipping label per order.

If you're returning multiple items from the same order, please send them together whenever possible. Only one complimentary prepaid return label is provided per order.

Once your return is received, inspected to ensure it's still in new/unused condition, and approved, we'll process your refund or store credit.

Exchanges

Need a different size or color? We're happy to help!

Eligible merchandise may be exchanged within 30 days of delivery, and there is no restocking fee for exchanges.

We'll provide one complimentary prepaid return label per order. Once your merchandise is received and passes inspection, we'll ship your replacement as quickly as possible at no additional shipping charge.

If your replacement costs more, we'll send you an invoice for the difference. If it costs less, we'll refund the difference.

Returning Something After an Exchange

If you exchange an item and later decide you'd like to return it, you will be responsible for shipping it back to Mozzie Style. An additional prepaid return label will not be provided.

If the item qualifies for a refund or store credit, the standard 15% restocking fee will apply.

Returning & Exchanging Items Together

Need to exchange one item and return another? That's completely fine.

Eligible items from the same order may be sent together using your complimentary prepaid return label.

The 15% restocking fee applies only to merchandise being returned for a refund or store credit. Merchandise being exchanged is not subject to the fee.

Return Condition Requirements

All returned merchandise is inspected upon arrival and must be in new, resaleable condition with all original tags attached.

You're welcome to try your ShrugBug® gear on indoors to check the fit. However, returned merchandise must not have been:

• Worn outdoors or used for activities such as hiking, camping, gardening, yard work, fishing, or hunting
• Washed, altered, modified, or damaged
• Exposed to smoke, perfume, pet odors, or other noticeable odors
• Returned with dirt, grass, mud, sand, makeup, sunscreen, deodorant, stains, pet hair, excessive lint, or other signs of wear or use

A simple rule of thumb: Returned merchandise should be in the same condition you would expect to receive it as a new customer.

Return Inspection

Every return is inspected when it arrives. Photos may be taken to document the condition of returned merchandise.

If an item cannot be returned to inventory in new, resaleable condition, Mozzie Style reserves the right to deny the return or exchange, return the merchandise to the customer at the customer's expense, or issue a partial refund when restoration is reasonably possible.

Return Timing

Returns and exchanges must be initiated within 30 days of delivery to qualify under our standard return policy.

Once we provide your prepaid return label, your merchandise must be shipped within 7 business days. Returns shipped after this timeframe may be refused or require additional review.

Requests made after 30 days may be considered at Mozzie Style's sole discretion. If an exception is approved:

• The customer will be responsible for return shipping.
• Mozzie Style will not provide a prepaid return label.
• Returns for a refund or store credit remain subject to the 15% restocking fee.
• All merchandise must still meet our return condition requirements.

Approval of a late return or exchange is not guaranteed.

No merchandise is eligible for return or exchange more than 90 days after delivery.

Items That Cannot Be Returned or Exchanged

The following items are not eligible:

• International orders
• Closeout items
• Gift cards
• Tick Tape
• Gift sets
• Items not purchased directly from mozziestyle.com or shrugbug.com
• Items without their original tags
• Items that are not in new, resaleable condition

Incorrect Items & Fulfillment Errors

If we made a mistake with your order - such as sending the wrong item, size, or quantity - please contact us as soon as possible so we can make it right.

Confirmed Mozzie Style fulfillment errors are not subject to restocking fees or return shipping charges.

How to Start a Return or Exchange

Email cs@mozziestyle.com with:

• Your order number
• The item(s) you'd like to return and/or exchange
• For exchanges, the size or color you'd like instead
• The reason for your return or exchange

Our team will review your request and provide return instructions and, when eligible, your complimentary prepaid shipping label.

Please remember that only one complimentary prepaid return label is provided per order, so whenever possible, include everything you intend to return or exchange in the same shipment.

Need Help With Sizing?

ShrugBug® gear is designed to fit loosely, and getting the right fit the first time saves you time, saves us an extra shipment, and reduces the environmental impact of returns.

Please check our Size Charts before ordering, and if you're still unsure, reach out! We're always happy to help you find the best fit.