Frequently Asked Questions
A lot of the emails we receive are similar, so hopefully the answers below will help save you some time.
How quickly will I get my order?
We typically process orders in 2-3 days. From there, it's all about the shipping option you select. When you check out, it will show you the cost and the length of time it will take to receive it.
I need more information on the sizing.
Shopping online for clothing is so challenging! Since moving to Unisex sizing, the jackets and pants tend to run big for women, and small for men. So, we recommend ordering one size smaller than you would normally wear for women, and one size larger than you would normally wear for men. They are made to be baggy as that creates more of an air barrier between your skin and the bug net material. Check the sizing chart on each page for the nitty gritty numbers. If it doesn't fit, don't worry - you can still return/exchange it for another size. Here's our return policy. Please email us if you need a specific measurement that's not on the chart and we'd be glad to help!
Does the Mozzie Hat work with noseeums?
The Mozzie Style Hat is made with mosquito-grade mesh only. We've tested lots of bug net materials to find one that has good visibility and is not scratchy around the neck. But, we are still searching for a material that is noseeum grade that meets those requirements. For now, our hat is great for black flies and mosquitoes!
Is the fabric scratchy?
We are constantly balancing the fabric weight and softness as it needs to be somewhat stiff to maintain that gap of air between you and the insects. The Mozzie Style mesh can be a bit stiff and scratchy when it is brand new. We recommend trying on your products and if the fit is good, throwing them straight into the wash. The mesh gets a lot softer after machine washing/drying that first time! It continues to soften the more you wash/dry it. Feel free to use a warm iron as needed to get out any major wrinkles.
How does your Ambassador Program work?
Our Ambassador program is a great way to share savings with friends and family and make commission on any sales your refer. To be eligible, you must be 18 years of age or older, read, understood, and agree to the standard terms (e-mailed after sign up), be in good standing with the Federal Trade Commission, and own social media accounts. Bots and coupon sites are not eligible and those that sign up for a code are automatically deleted.
How do I reach you?
You can contact us directly by mail at: Mozzie Style, P.O. Box 6114, Norman, OK 73070 or by email at firstname.lastname@example.org.